3Com Services

Network Health Check Service

Features & Benefits

Get "Hard Data" on Network Segments

Replace concerns with quantified, actionable data about the network's architecture and performance. The Network Health Check documents traffic on key network segments during actual business usage by doing a targeted segment/circuit performance appraisal. This approach provides very detailed statistics on a company's network, and/or central server link to the network. This type of performance evaluation delivers utilization, error rates, broadcast rates and protocol/application distributions from one or more key network segments. Use the extensive report provided at the conclusion of the audit as a blueprint for network growth.

• 3Com uses state-of-the art tools to obtain the data and run the reports
• Extensive training and field experience with all types of networks enable 3Com professional service engineers to interpret the data in the context of your network environment and business requirements

3Com® Network Voice Readiness Assessment

Features & Benefits

Take Full Advantage of Convergence

In a converged network the quality of voice transmissions depends upon the data infrastructure that carries it. To help you evaluate your infrastructure and identify problems that may impact sound quality, 3Com® Network Voice Readiness Assessment simulates voice traffic across the data network.

Trained engineers interpret the findings and provide recommendations to prepare the network for a Voice over IP (VoIP) implementation. Avoid unexpected costs and post-installation issues with this proactive service.

• 3Com uses state-of-the art tools to obtain the data and run the reports
• 3Com engineers have the expertise to do this assessment without stressing the network or adversely impacting the customer's business
• 3Com training and field experience with both voice and data enable 3Com professional service engineers to interpret the data in the context of the customer's network environment and business
    requirements
• Key network configuration details are documented in writing and provided to you for future reference

Wireless LAN Site Survey

Features & Benefits

Facilitate Your Move to Wireless

The Wireless LAN Site Survey is the precursor to a successful wireless network implementation. 3Com familiarity with the unique needs of 3Com wireless networks translates into an accurate survey, and well-developed configuration and placement design. Up-front planning and documentation facilitates the smooth deployment of your wireless network.

• The engineer completes a physical check, then identifies the best locations for the wireless access
    points, and creates a site report.
• The throughput of the access points is fine-tuned using specialized tools and engineering's
    thorough knowledge of the system
• The final report includes a hardware list, where to install the products, the configuration of the
    devices, and suggested antenna placement for each device
• Key network configuration details are documented in writing and provided to you for future reference

Security Posture Assessment

Features & Benefits

Identify Network Security Vulnerabilities

The 3Com Security Posture Assessment provides a comprehensive security evaluation of your network identifying vulnerabilities, weaknesses, and exposure to exploitation on your external and internal infrastructure.

A detailed report provides a snapshot-in-time of the network's vulnerabilities to help you build an effective security posture. The final report includes recommendations on administrative actions and technologies available to keep the network secure.

• A certified security specialist does baseline testing of your network devices, servers, desktops and data bases for possible vulnerabilities
• The assessment includes evaluation of the different types of access methods on the devices you specify, available services installed on these devices, and possible threats they pose
• Using a variety of sophisticated open source tools and an exclusive program developed by 3Com security experts, the security specialist is able to simulate even the most recently identified attacks and exploits
• The detailed final report includes the test methods used to identify network vulnerabilities, the pass or fail status of all specified IP address, results from the automated tests, the test verification findings, and expert analysis based on the security engineer's extensive experience with the broad spectrum of external and internal security threats
• The report recommendations are vendor-neutral, as the report specifies administrative actions as well as broad technologies that can be applied to address areas of interest
• Key network configuration details are documented in writing and provided to you for future reference

Network Installation Service

Features & Benefits

Smooth, Successful Deployment

3Com installation expertise makes it easy to add new equipment to your network. You gain faster deployment and the assurance that it will be done correctly with minimal disruption to your business.

• Equipment is unpacked and placed in the assembled racks you provide
• Hardware and software configuration include bringing 3Com software to the highest revision to which the customer is entitled
• 3Com connects to existing cabling and does verification testing of the new equipment
• Key network configuration details are documented in writing and provided to you for future reference

Network Management Implementation Service

Features & Benefits

Seamlessly Implement a 3Com Network Management System

This service is for 3Com Enterprise Management Suite (EMS) implementations with an installed base of 3Com product. It seamlessly integrates the EMS system into the network to provide users with a rich set of network management features including event times, thresholds and notification preferences that are established and tested.

• Software is correctly configured to provide desired functionality
• An experienced engineer combines understanding of the customer environment with the available feature options for the best match
• Templates are developed that can be stored and used later
• Throughout the process the engineer is available to answer questions and provide administrative coaching
• Key network configuration details are documented in writing and provided to you for future reference

3Com® Guardian Service

Features & Benefits

In Person and On Time

This extended warranty service offers a choice of response times for on-site assistance and hardware replacement. Telephone technical support engineers promptly answer your questions. One predictable annual fee includes download of software upgrades(limitations apply) and access to Web-based troubleshooting and status tools.

• On-site hardware replacement within your selected timeframe
• Telephone access to engineers backed by extensive lab and escalation resources
• Software upgrades to optimize your product performance.
• Save time and money with the purchase of a three or five-year maintenance service contract.
• Key network configuration details are documented in writing and provided to you for future reference

3Com® Express Service

Features & Benefits

Simply Ask and We Deliver

This extended warranty service offers a choice of response times for advance hardware replacement. Telephone technical support engineers promptly answer your questions. One predictable annual fee includes download of software upgrades(limitations apply). Includes software upgrades that are not available from 3Com as a separately orderable product.

• Advance hardware replacement within your selected timeframe
• Telephone access to engineers backed by extensive lab and escalation resources
• Software upgrades to optimize your product performance.
• Save time and money with the purchase of a three or five-year maintenance service contract.
• Upgrade and extend warranty benefits at time of product purchase with value priced Express 24x7xNext Business Day service
• Key network configuration details are documented in writing and provided to you for future reference

Software Upgrades Service

Features & Benefits

Software Upgrades extended warranty service includes feature enhancements, incremental functionality, maintenance and bug fixes for each 3Com product you purchase. The standalone Software Upgrades offering, as well as software upgrades included in 3Com's bundled Express and Guardian extended warranty packages, enable you to take advantage of incremental software functionality provided by new software releases. It does not include software that is released by 3Com as a separately ordered product.

• Access to feature enhancements, incremental functionality, maintenance and bug fixes for the products you purchase (excluding separately orderable software releases and advanced features).
• Download software upgrades from the 3Com website, at your convenience, using the assigned
    access code and password that corresponds to your software entitlement.
• Along with the software, you are provided access to documentation that provides installation
    instructions and a summary of release contents.
• Key network configuration details are documented in writing and provided to you for future reference

Software Application Support Service

Features & Benefits

Support for Software Products

For customers with 3Com software applications or 3Com-supplied open source software, this service provides the assistance they need to ensure ongoing system performance and stability.

This responsive service provides easy access to 24x7 telephone technical support, bug fixes, software upgrades, and 3Com web services.

• Qualified 3Com technical support engineers help you resolve unlimited incidents quickly and efficiently. Coverage is provided 24-hours per day, 365-days per year.
• Using an assigned password, download the latest software upgrades from the 3Com web site to optimize the performance of your network.
• Key network configuration details are documented in writing and provided to you for future reference

Network Installation Service

Features & Benefits

Smooth, Successful Deployment

3Com installation expertise makes it easy to add new equipment to your network. You gain faster deployment and the assurance that it will be done correctly with minimal disruption to your business.

• Equipment is unpacked and placed in the assembled racks you provide
• Hardware and software configuration include bringing 3Com software to the highest revision to which the customer is entitled
• 3Com connects to existing cabling and does verification testing of the new equipment
• Key network configuration details are documented in writing and provided to you for future reference