Managed & Professional Services: Unparalleled Expertise for Your IT Needs

At Switchshop, we pride ourselves on delivering world-class Managed and Professional Services that empower businesses, organisations and educational institutions to thrive in the digital age. Our team of highly qualified engineers and technicians stands ready to support your IT infrastructure, ensuring optimal performance, security, and efficiency.

Our Comprehensive Managed & Professional Services

Professional Engineering Services

Tap into our pool of advanced resources for:

  • Complete project delivery
  • Ad-hoc technical work
  • Specialised consultations

For projects over 5 days, we include dedicated project management, covering:

  • Regular progress reports and meetings
  • Equipment delivery coordination
  • Resource allocation
  • Cabling organisation
  • Project plan creation and execution
  • Adaptive management for project changes

Helpdesk Support

Our highly qualified Helpdesk team extends our engineering expertise to provide excellent break-fix support:

  • Available for equipment under active support contracts
  • Backed by manufacturer support for all covered items
  • Priority-based ticket system (P1-P4)
  • 24/7 service for critical P1-P2 issues outside business hours

Proactive Monitoring

Extend your IT capabilities with our advanced monitoring service:

  • Seamless integration with existing helpdesk contracts
  • Utilisation of established monitoring software
  • Standard protocols: Ping, SNMP, HTTPS
  • Automated ticket creation and customer notification
  • Proactive issue resolution by our expert team

Switchshop is proud to be the first in the UK to offer both Aruba and Fortinet Partner branded support.

Managed Backup

Secure your critical configurations with our robust backup service:

  • Daily configuration backups for various devices
  • Backup failure alerts
  • Tiered retention: 60 days daily, 2 years monthly, yearly beyond
  • Scalable to accommodate additional devices as needed

Managed Firewall Service for Schools

Our managed firewall service is tailored specifically for educational institutions, providing robust safeguarding measures:

  • Management of firewall rules and unified threat management
  • Web filtering, app control, IPS, and AV
  • Scalable solutions based on user count and throughput requirements
  • Instant keyword alerting based on IWF and Switchshop's curated list
  • Custom reports and alerts for safeguarding websites
  • Compromised host detection

RepLog - Advanced Logging and Reporting

Available as a standalone product or part of MySSP, RepLog offers:

  • Integration with FortiGate installations and our in-house security event logging system
  • Custom-built services designed for schools
  • Instant keyword alerting based on IWF and Switchshop's curated list
  • Customised reports and safeguarding website alerts
  • UTM log analysis
  • Flexible sizing options to meet your needs

Onboard — DPI certificate deployment

Simplify BYOD certificate management with our user-friendly onboarding solution:

  • Automatic device detection and guided certificate installation
  • Reduced need for IT assistance for BYOD certificates

Why Choose Switchshop for Your Managed & Professional Services Needs?

Unmatched Expertise: Our team's qualifications ensure top-tier support across all services.

Tailored Solutions: We adapt our services to meet the specific needs of businesses and educational institutions.

Proactive Approach: Our monitoring, backup, and firewall services help prevent issues before they impact your operations.

Educational Focus: Specialised solutions for schools, including advanced safeguarding measures.

Transparent Communication: Regular updates and clear scoping keep you informed every step of the way.

Cutting-Edge Technology: We leverage the latest tools and methodologies to deliver superior results.

Ready to Elevate Your Infrastructure?

Contact Switchshop today for a free consultation. Let our Managed and Professional Services team help you navigate the complexities of modern IT, driving your organisation forward with innovative, efficient, and secure technology solutions.

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