To enable our customers to achieve their digital transformation goals by delivering secure, high-performance networks using integrated, state-of-art technologies and world-class expertise.
Our overarching goal is to do the right thing
That means doing the right thing for our customers and for our employees. We aim to act with integrity and honesty at all times; to expect and require high standards; to build relationships; and to conduct ourselves with compassion and friendship.
We hold ourselves to a standard of technical excellence
Technical excellence
A large but tightly knit professional services team of exceptional engineers - including individuals who rank amongst the best in the world in their disciplines. We invest heavily in lab facilities and training so we stay at the cutting edge, and give our engineers the time to test products, break them, fix them and make them work together.
A focused set of technologies
We don't try to be all things to all people. We've chosen a small number of best-in-market manufacturers and built deep sales and technical knowledge of their portfolios - holding top-level partner certifications with each — across networking, wireless, cyber security, servers, storage and VoIP.
Added value - #notjustashop
We're rarely beaten on price, but it's the standard of service and depth of expertise that set us apart, right through the sales and post-sales cycle. The measure of a trusted partner isn't how they behave when everything goes to plan - it's what they do when things go wrong.
We do the right thing, even when it costs us the sale
Technically-led
Our sales and systems architecture focus on delivering the right solution at the right time using the most appropriate technology. We won't propose anything we don't believe is the best fit - and we'd rather lose a sale than oversell something that isn't right for the customer.
Honesty and transparency
Long-term relationships are built on trust, and trust is built through honesty. We're plain-speaking with customers and suppliers, and we flag issues as soon as we can - even, especially, when they're our fault - putting our focus on resolving them quickly.
The right thing at the right time
Decades of understanding our markets and technologies mean we design solutions with the whole technology strategy in mind, maximising the long-term benefit of every purchase.
Our people are what make Switchshop what it is
Our most valuable asset
We want Switchshop to be a fun and rewarding place to build a career. We invest heavily in training and resources, treat people with trust and respect, and stay open to feedback - reflected in staff retention that is rare in our industry, and a team that feels like a family whatever their role.
Relationships over profit
We value our long-term relationships with customers, suppliers and employees above short-term profit for the company - and we always make our decisions on that basis.
Doing the right thing, more widely
Environment
Sustainability sits at the heart of our ethos. We have held ISO 14001 certification for over 10 years, with a long-standing commitment to minimising our impact - including a detailed plan to reach Net Zero emissions by 2035.
Community
We believe Switchshop is a platform to make a difference. We support charities and local good causes, including schools and sports teams and - near our Luton head office, we're proud long-term sponsors of Luton Town FC.
Work with a partner that does the right thing
Whether you are a customer looking for a trusted pair of hands, a supplier, or someone who wants to join the team - we would love to hear from you.