SelectVoice Unified Communications Solutions
Reliable business communications for modern organisations.
What is SelectVoice?
SelectVoice is a business communications platform that combines telephony, collaboration, contact centre functionality and business intelligence within a single solution. Trusted by more than 2,500 organisations across the UK, SelectVoice helps organisations improve communication, support hybrid working and simplify day-to-day operations.
Available as a cloud, on-premises or hybrid deployment, SelectVoice can be tailored to suit a wide range of operational, technical and compliance requirements. Delivered and supported by Switchshop’s in-house UK engineering team, SelectVoice provides the flexibility, resilience and scalability organisations need to modernise communications and support future growth.
Why Do Organisations Choose SelectVoice?
Modern organisations need communications that are reliable, flexible and easy to manage. SelectVoice brings together voice, collaboration, contact centre functionality and business intelligence in a single platform, helping organisations remain connected, productive and responsive.
Whether deployed in the cloud, on-premises or as a hybrid solution, SelectVoice adapts to the way your organisation works. From single-site organisations to complex multi-site estates, it delivers the scalability and resilience required to support changing business requirements.
Flexible Deployment
Deploy SelectVoice in the cloud, on-premises or as a hybrid solution to suit your operational requirements.
Microsoft 365 Integration
Connect communications with Microsoft Teams, Active Directory and Microsoft 365 services.
Built-in Resilience
Intelligent call routing and survivability features help maintain business continuity.
operational Insight
Transform communications data into actionable insight through reporting, analytics and business intelligence capabilities.
Key Splicecom Solutions
Unified Communications
Bring voice, collaboration, messaging and presence together within a single communications platform designed for modern organisations.
Cloud & Hybrid Communications
Deploy SelectVoice in the cloud, on-premise or as a hybrid solution, providing the flexibility to support changing business requirements.
Contact Centre Solutions
Improve customer experience with intelligent call routing, reporting, supervisor tools and contact centre functionality.
Vision Intelligence
Transform communications data into actionable insight through analytics, dashboards, reporting and call recording capabilities.
Microsoft 365 Integration
Integrate communications with Teams, Active Directory and Microsoft 365 services to improve productivity and simplify administration.
Mobile & Hybrid Working
Support employees wherever they work with desktop and mobile applications that keep teams connected and productive.
AI-Powered Communications
SelectVoice continues to evolve beyond traditional business telephony, introducing AI-powered capabilities that help organisations improve customer experience, reduce administrative overhead and gain more value from every interaction.
From intelligent call handling and automated documentation to real-time transcription and advanced analytics, SelectVoice helps teams spend less time on manual processes and more time focused on customers, colleagues and business priorities.
Available today:
- Ella Virtual Assistant: Provides 24/7 call handling with AI-powered call routing, message capture and intelligent call management, helping ensure enquiries are handled efficiently even outside normal business hours.
- Voice Transcription: Generates searchable call transcripts with speaker identification, supporting compliance, collaboration and accurate record-keeping.
- AI Call Summaries: Automatically document conversations, highlight key discussion points and identify follow-up actions, reducing administration and improving productivity.
- Vision Intelligence Analytics: Gain deeper visibility into communications performance through reporting, dashboards and business intelligence tools that turn call data into actionable insight.
The Future of SelectVoice AI
SelectVoice continues to develop AI-driven capabilities designed to improve customer interactions, operational efficiency and decision-making.
Upcoming AI Features
- Sentiment and emotion analysis
- Real-time language translation
- Voice authentication
- Predictive call demand forecasting
- Agent assistance and coaching
- Automated compliance monitoring
- Conversational call routing
- Workflow and CRM automation
These capabilities help organisations improve customer service, reduce manual administration and create more intelligent, responsive communications environments.
Why Choose Switchshop?
Choosing the right communications platform is only part of the solution. At Switchshop, we help organisations design, deploy and support communications systems that align with both current requirements and future growth.
Specialist Expertise: Our team has extensive experience delivering telephony, unified communications and contact centre solutions across multiple sectors.
Tailored Solutions: We take the time to understand your organisation and recommend the most appropriate deployment model and features.
End-to-End Support: From initial consultation and implementation through to ongoing support and optimisation, we’re with you every step of the way.
Flexible Commercial Options: We offer competitive pricing and flexible purchasing options to help maximise value and return on investment.
Frequently Asked Questions
What is SelectVoice?
SelectVoice is a business communications platform that combines telephony, collaboration, contact centre functionality and business intelligence within a single solution. It supports cloud, on-premises and hybrid deployments, helping organisations improve communication, productivity and operational resilience.
Can SelectVoice be deployed in the cloud?
Yes. SelectVoice can be deployed as a cloud, on-premises or hybrid solution, allowing organisations to choose the approach that best aligns with their operational, security and compliance requirements.
Does SelectVoice integrate with Microsoft 365?
Yes. SelectVoice integrates with Microsoft 365 and supports capabilities such as Microsoft Teams calling, Active Directory synchronisation and single sign-on, helping simplify administration and improve the user experience.
Is SelectVoice suitable for hybrid working?
Yes. SelectVoice includes desktop and mobile applications that enable employees to stay connected whether they are working in the office, remotely or across multiple locations.
Can SelectVoice support multiple sites?
Yes. SelectVoice is designed to support organisations operating across multiple locations and provides a consistent communications experience across the wider estate.
What organisations use SelectVoice?
SelectVoice is trusted by more than 2,500 organisations across the UK and is suitable for businesses, education providers, healthcare organisations and public sector environments that require reliable, scalable communications.
What is Vision Intelligence?
Vision Intelligence is SelectVoice’s reporting and analytics suite. It provides dashboards, wallboards, reporting, call recording and operational insights to help organisations monitor performance, improve customer experience and make more informed decisions.
Does SelectVoice include call recording?
Yes. SelectVoice supports secure call recording capabilities alongside reporting, analytics and operational insight through Vision Intelligence.
Is SelectVoice secure?
SelectVoice includes security features such as TLS/SRTP encryption, audit logging, certificate management and compliance-focused capabilities designed to help organisations protect business communications.
Why choose Switchshop for SelectVoice?
Switchshop provides end-to-end support through our in-house UK engineering team. From solution design and deployment through to ongoing support and optimisation, we help organisations implement communications environments that are reliable, secure and aligned with their operational requirements.
Ready to Modernise Your Communications?
Whether you're looking to replace an ageing phone system, support hybrid working, improve customer service, modernise contact centre operations or explore unified communications, Switchshop can help you get the most from SelectVoice. Contact our team today to discuss your requirements and discover how SelectVoice can support your organisation.
Contact Us