Care Homes Sector

Resident-safe IT for UK care home operators

Switchshop designs and delivers Wi-Fi, cyber security, nurse call integration and managed IT for UK care home groups, single-site homes and supported living providers. UK-based, 100% in-house engineering, aligned to CQC, DSPT and the NCSC Cyber Essentials framework.

CQC
Aware delivery
DSPT
Aligned security
24/7
UK-based support
100%
In-house engineering
Fortinet
New • Award announcement

Switchshop named Fortinet Public Sector Partner of the Year

Read the announcement
Challenges & Solutions

Built around the realities of care homes

Challenge

Protecting resident records and clinical data

Layered security with segmentation, identity, EDR and 24/7 monitoring, aligned to Cyber Essentials Plus, DSPT and UK GDPR for resident records, eMAR and care planning systems.

Challenge

Reliable Wi-Fi for residents, families and clinical devices

Predictive Wi-Fi 6 and Wi-Fi 6E designs covering bedrooms, lounges, dining rooms and gardens, with separate networks for residents, visitors, staff and clinical devices.

Challenge

Integrating nurse call, telecare and digital care systems

Network and Wi-Fi designs that integrate cleanly with nurse call, falls detection, acoustic monitoring, telecare and digital social care record (DSCR) platforms.

Challenge

Multi-site groups with mixed legacy IT

Standardised LAN, Wi-Fi and SD-WAN architectures connecting head office and every home under one managed platform, with consistent security policy and central visibility.

Challenge

PSTN switch-off and telecare resilience

All-IP voice, SIP and resilient connectivity to keep nurse call, lift lines, fire panels and telecare devices working through the BT PSTN switch-off.

Challenge

Lean IT teams and tight operational budgets

UK-based managed service desk, monitoring and on-site engineering that flexes with the group, removing the need for a large in-house IT function at every home.

Tailored Services

Capabilities tuned for care homes

Care home Wi-Fi

Wi-Fi 6/6E designs covering bedrooms, lounges, dining and gardens, with separate SSIDs for residents, families, staff and clinical or telecare devices.

Multi-site networking

Resilient LAN, WAN and SD-WAN connecting head office and every home under one managed platform, with consistent security and central visibility.

Cyber security & DSPT

Cyber Essentials Plus and DSPT-aligned security covering firewalling, EDR, segmentation and 24/7 monitoring for resident, clinical and corporate systems.

Nurse call & telecare integration

Network and Wi-Fi engineered around nurse call, falls detection, acoustic monitoring and telecare platforms, with vendor-neutral integration.

Digital social care records

Reliable infrastructure for eMAR, DSCR and care planning platforms, including device rollout, MDM and lifecycle management for handhelds and tablets.

All-IP voice & PSTN switch-off

SIP, hosted voice and resilient connectivity to keep reception, nurse call, lift lines and telecare devices working through the BT PSTN switch-off.

CCTV & access control

IP CCTV, door entry and access control on a single converged platform, supporting resident safety, safeguarding and visitor management.

Identity & access

Single sign-on, MFA and role-based access for clinical, care, hospitality and head-office staff, mapped to CQC and DSPT expectations.

Hybrid cloud & datacentre

On-prem, colocation and hybrid cloud platforms tuned for HR, payroll, finance, eMAR and digital care record workloads.

Backup & ransomware resilience

Immutable backup and tested recovery for resident records, eMAR, finance and email, so a single incident never threatens continuity of care.

Smart Care Homes & IoT

IoT, environmental monitoring and analytics that help operators manage energy, infection control and maintenance across the estate.

Care-aware delivery

Engineering crews experienced in operational care environments, planning rollouts around medication rounds, mealtimes and resident routines.

Plan your next care home IT delivery with Switchshop

Talk to our specialists about Wi-Fi, DSPT, nurse call integration or a full multi-site managed service. Care-aware delivery, UK-based engineering.