Hospitality Sector

Guest-grade IT for UK hospitality operators

Switchshop designs and delivers Wi-Fi, cyber security, EPOS networking and managed IT for UK hotel groups, restaurants, bars and hospitality venues. UK-based, 100% in-house engineering, aligned to PCI DSS, UK GDPR and brand IT standards.

PCI DSS
Aligned design
Brand
Standards aware
24/7
UK-based support
100%
In-house engineering
Fortinet
New • Award announcement

Switchshop named Fortinet Public Sector Partner of the Year

Read the announcement
Challenges & Solutions

Built around the realities of hospitality

Challenge

Guest-grade Wi-Fi across rooms, lobbies and outdoor spaces

Predictive Wi-Fi 6E and Wi-Fi 7 designs covering bedrooms, suites, lobbies, conference space and outdoor terraces, with seamless roaming and brand-aligned captive portals.

Challenge

Reliable PMS, EPOS and payment networks

Resilient, segmented networks behind PMS, EPOS, kiosks and payment terminals, aligned to PCI DSS with no single point of failure across pre-service peaks.

Challenge

Protecting guest, member and loyalty data

Layered security with segmentation, identity, EDR and 24/7 monitoring, aligned to PCI DSS and UK GDPR for PMS, CRM, loyalty and booking systems.

Challenge

Multi-site groups, brands and franchises

Standardised LAN, Wi-Fi and SD-WAN architectures across hotel groups, restaurant chains and franchise estates, with consistent security policy and central visibility.

Challenge

Conferencing, events and hybrid meetings

AV-over-IP, hybrid meeting and event networks engineered for reliable streaming, recording and high-density attendee Wi-Fi across ballrooms and meeting suites.

Challenge

Compliant procurement and brand IT standards

Approved Crown Commercial Service supplier with hospitality-aware delivery teams that understand brand IT standards and franchisor compliance requirements.

Tailored Services

Capabilities tuned for hospitality

Guest Wi-Fi

Wi-Fi 6E/7 across bedrooms, lobbies, conference space and outdoor areas, with brand-aligned captive portals, seamless roaming and tiered service for premium guests.

Multi-site networking

Resilient LAN, WAN and SD-WAN connecting head office and every property under one managed platform, with consistent security and central visibility.

Cyber security

PCI DSS, Cyber Essentials Plus and UK GDPR-aligned security covering firewalling, EDR, segmentation and 24/7 monitoring for PMS, EPOS, CRM and back-office systems.

PMS, EPOS & payments

Network and security designs aligned to PCI DSS for PMS, EPOS, kiosks and payment terminals, reducing scope and audit burden for finance teams.

IPTV, signage & in-room entertainment

AV-over-IP, IPTV, digital signage and in-room entertainment networks for guest rooms, lobbies, restaurants, bars and conference space.

Conference & events networks

AV-over-IP, hybrid meeting and event Wi-Fi engineered for ballrooms, meeting suites and conference centres, with high-density coverage and dedicated event SSIDs.

Restaurant & bar IT

Front-of-house and back-of-house networking, EPOS, kitchen display and reservation systems delivered with hospitality-aware planning around service times.

Identity & access

Single sign-on, MFA and role-based access for front-of-house, kitchen, housekeeping, hospitality and head-office staff across brands and properties.

Hybrid cloud & datacentre

On-prem, colocation and hybrid cloud platforms tuned for PMS, CRM, loyalty, finance, HR and analytics workloads across the hospitality estate.

Backup & ransomware resilience

Immutable backup and tested recovery for PMS, EPOS, CRM, finance and email, so a single incident never threatens guest experience or revenue.

Smart Hotels & IoT

IoT, environmental monitoring and analytics that help operators manage energy, occupancy, guest experience and maintenance across the estate.

Property-aware delivery

Engineering crews experienced in operational hotels, restaurants and venues, planning rollouts around check-in, service and event windows.

Plan your next hospitality IT delivery with Switchshop

Talk to our specialists about guest Wi-Fi, PCI DSS, PMS modernisation or a full multi-property managed service. Hospitality-aware, UK-based engineering.