Access a team of network and security engineers through a fully managed service designed for charities and non-profits. Support your existing IT team with specialist expertise, proactive management and operational resilience without the cost of building those capabilities internally. Whether you’re managing multiple sites, supporting remote workers or facing increasing cybersecurity demands, Switchshop helps your organisation stay connected, secure and resilient.
Your IT Team Doesn’t Need Replacing. It Needs Backing.
Most charity IT teams are already doing an exceptional job. They support users, manage suppliers, deliver projects, maintain systems and keep critical services running. What they often lack isn’t capability; it’s access to specialist network and security expertise when facing complex challenges such as firewall policy changes, performance issues, ISP escalations, infrastructure refreshes, and cybersecurity concerns.
Switchshop provides the specialist engineering support that strengthens your existing team and helps them achieve more.
Why Do Charities Use Managed Network and Security Services?
Charities increasingly depend on technology to deliver services, support beneficiaries and enable hybrid working. However, many organisations face common challenges:
- Limited internal IT resources
- Increasing cybersecurity threats
- Growing compliance requirements
- Ageing infrastructure
- Multi-site connectivity demands
- Increasing complexity across cloud and hybrid environments
Managed services provide access to specialist expertise without the cost, complexity and risk of maintaining those capabilities in-house.
What Is a Managed Network and Security Service?
A managed network and security service provides organisations with expert monitoring, management, support and ongoing optimisation of their network and security infrastructure. It helps maintain network performance, strengthen cybersecurity and reduce the day-to-day management burden on internal IT teams.
Switchshop’s managed network and security services include managed network services, managed firewall services, network monitoring, security monitoring, policy management, vendor management, lifecycle management and technical support. By bringing these services together, organisations can improve the reliability, security and ongoing management of their IT infrastructure.
Why Organisations Choose Switchshop
Effective network and security management requires more than technology alone. Switchshop combines specialist technical expertise, industry accreditations, leading technology partnerships and a nationwide engineering team to help organisations manage, monitor and optimise their network and security environments.
Our managed services are designed to complement internal IT teams, providing additional expertise and ongoing support where it is needed. This helps organisations maintain resilient infrastructure, respond to security challenges and manage increasingly complex network environments without placing additional pressure on internal resources.
The UK’s Only Fortinet ETSP & EPSP Partner with Partner-Led Delivery
Switchshop is the UK’s only Fortinet partner with both Engage Technical Support Partner (ETSP) and Engage Preferred Services Provider (EPSP) accreditations supported through partner-led delivery.
What Does This Mean For Your Organisation?
It means direct access to a provider recognised for advanced networking and cybersecurity expertise. It means faster access to highly skilled engineers and the confidence that your critical infrastructure is being managed by specialists rather than routed through multiple layers of support.
For charities with limited internal resources, this provides access to expert-level technical capability without needing to build that expertise internally.
Authorised HPE Aruba Support Partner
Switchshop is also an Authorised HPE Aruba Support Partner. For organisations running HPE Aruba wireless, switching or network infrastructure, this means access to engineers with proven expertise across Aruba technologies. The result is better support, quicker issue resolution and greater confidence in your network environment.
Large Nationwide In-House Engineering Team
Many service providers rely heavily on outsourced support models. Switchshop doesn’t. Our services are delivered by a large UK-wide team of experienced network and security engineers.
This provides:
- Faster access to expertise
- Greater technical depth
- Consistent service delivery
- Better continuity
- Stronger customer relationships
When you work with Switchshop, you’re working directly with specialists.
24x7x365 Support Available
Critical services don’t stop at 5 pm, and neither do cyber threats. Switchshop offers 24x7x365 support options for organisations requiring round-the-clock coverage. Whether it’s a major outage, critical security incident or urgent infrastructure issue, specialist support is available whenever you need it.
How Managed Services Support Internal IT Teams
Managed services are not about replacing your IT team. They’re about strengthening it. Your internal team focuses on:
- Users
- Applications
- Projects
- Business priorities
- Service delivery
Switchshop provides the specialist networking and security expertise needed to support them when complex challenges arise. Think of us as an extension of your team.
Managed Network Services for Charities
Reliable connectivity is critical for operational effectiveness. Our Managed Network Services help organisations:
Improve Reliability
Reduce downtime and improve user experience across sites and locations.
Increase Visibility
Identify and resolve issues before they impact operations.
Simplify Management
Reduce the burden of managing network infrastructure internally.
Support Growth
Build a flexible network that scales with organisational requirements.
Managed Firewall Services for Charities
Cybersecurity has become a critical priority for organisations handling sensitive information. Our Managed Firewall Services help protect:
• Donor data
• Beneficiary information
• Financial systems
• Safeguarding records
• Operational platforms
Learn more about our Firewall as a Service (FWaaS)
Our Managed Network and Security Services include firewall management, policy reviews, security monitoring and enhanced threat visibility to help protect your IT environment. With expert support and ongoing optimisation, we help ensure your network remains secure, reliable and aligned with your organisation’s changing requirements.
Key Benefits of Managed Network and Security Services
Access Specialist Expertise
Gain access to experienced network and security engineers whenever they are needed.
Improve Cyber Resilience
Strengthen protection against evolving cyber threats.
Support Existing IT Resources
Provide additional expertise without increasing workloads.
Reduce Operational Risk
Proactive monitoring and management help identify potential issues before they become major incidents.
Predictable Costs
Move away from unexpected support and infrastructure expenses.
Focus More Resources on Your Mission
Allow internal teams to focus on delivering value rather than troubleshooting infrastructure.
Who Is This Service Designed For?
Managed Network and Security Services are designed for organisations that need expert support to manage, secure and maintain their network infrastructure. This includes charities, non-profit organisations, social enterprises, housing providers, educational organisations, care and support providers, and organisations operating across multiple sites.
They are particularly valuable for organisations with small IT teams, limited in-house networking expertise or growing cybersecurity requirements. Managed services can also provide additional support where infrastructure is approaching end-of-life, operational demands are increasing, or internal teams need access to specialist networking and security expertise.
Frequently Asked Questions
What are managed network services?
Managed network services provide monitoring, management, support and optimisation of network infrastructure by specialist engineers. They help organisations improve reliability, performance and security without expanding internal resources.
What is Firewall as a Service?
Firewall as a Service (FWaaS) provides firewall management, monitoring, policy control and security expertise through a managed service model.
Do managed services replace internal IT teams?
No. Managed services are designed to support and strengthen internal IT teams by providing specialist expertise in networking and cybersecurity.
Why do charities use managed network services?
Charities use managed services to improve resilience, access specialist expertise, reduce operational burden and strengthen security without significantly increasing costs.
What is Fortinet ETSP and EPSP accreditation?
ETSP and EPSP are specialist accreditations recognising advanced technical expertise and support capability within Fortinet environments. They demonstrate a provider’s ability to deliver high-quality technical support and managed services.
Why is 24x7x365 support important?
24x7x365 support provides access to specialist technical expertise at any time, helping organisations respond quickly to outages, incidents and cybersecurity events.
